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August 15.2020
2 Minutes Read

How to Ask for Online Reviews (And Get Them Fast)

I hope you’re not sick of me talking about online reviews because I’m about to do it again. Why? Because they can have a huge impact on your business and bottom line. 

91% of consumers between the ages of 19 and 34 trust reviews and consumers are more likely to trust your company if you have at least 40 reviews. If you don’t already have a solid review presence, it’s time to get serious about building one. 

The great news is that 68% of customers who are asked to leave a review are willing to do so. Here’s how to ask for them. 

Asking for Reviews in Person 

If you’ve got a brick-and-mortar store, then asking for reviews in person may be the way to go. The trick is doing it in a way that doesn’t feel forced or put undue pressure on your customer. 

Conversational flow is important. One option is to have your cashier(s) engage with customers when they check out. They can start by asking if the customer found everything they were looking for. Any customer who praises your store or products represents a positive review. 

That said, it’s not a good idea to ask for a review as soon as the customer says something positive. Ask a few follow-up questions. Then, as you end the conversation, say something like “We really appreciate feedback from our customers because it helps people learn about us. Would you be willing to write an online review?” You can plug in your platform of choice, whether it’s Facebook, Google, or Yelp. 

Asking for Reviews via Email 

Perhaps your business doesn’t have a lot of face-to-face interaction with customers. In that case, sending an email may be the right way to ask for reviews. 

My recommendation is to segment your list and send out emails accordingly. Getting too many reviews all at once may not be helpful, since there’s evidence to suggest that Google and Yelp may ding you if you have a massive influx of reviews. 

On a related note, it’s also not wise to link directly to your Yelp page in your email since their algorithm might penalize you for doing so. Instead, mention your preferred review site if you have one, and suggest that the recipient Google “Your Business Name + Yelp” to find your page. 

However, if you are asking people to leave reviews on your page, you may link directly to the product page.  

Asking for Reviews on a Thank You Page 

Does your business have an online store where customers can buy products? If so, you may want to use your Thank You page to ask customers for a review. 

It’s important to remember that first-time-customers aren’t going to be able to review your products if they’ve just ordered them. However, they can review their experience on your site, and they may be able to offer insights on your customer service if they’ve interacted with you. 

Of course, some customers who land on your Thank You page will be buying a product for the second or third time. That’s why it’s important to ask because those people will be primed to leave you a review. If you don’t have a Thank You page, you can also ask for a review on a confirmation page or in a confirmation email. 

Asking for Reviews in a Text Message 

Text messaging has become an increasingly popular form of marketing, and you can use it to ask for reviews too.  

Text messages have nearly a 100% open rate. If you’re already sending text messages to your customers, then following up a purchase with a request for a review can be a great way to generate more reviews.  

Since it’s a text message, it should be brief. You can try something like this: 

We hope you’re happy with your purchase. Please leave a review on Google and let us know how we did! 

Here again, you should be wary of linking directly to your Yelp page. You may want to add brief instructions like the ones mentioned in the section about emails to help customers find your review pages. 

Asking for Reviews on a Receipt or Card 

Not everybody is comfortable asking for a review in person. Whether you have a brick-and-mortar store or you’re shipping products to customers at home, including a card or a note on your receipt can encourage them to leave a review of your business. 

You can use a tool like Canva to create and print message cards that ask customers for reviews. You can even put the URLs of your review pages to make it easy for customers to find them.  

If you own a restaurant, another option is to give your patrons a comment card when you deliver their bill. While they’re not the same as a review on Yelp, you can aggregate the comments and feature the ratings on your website. 

Receipts are another option. You can program your receipts to include a brief message at the bottom asking customers to write reviews.  

Asking for Reviews on Social Media 

Finally, you may want to ask your social media followers to review your business. Facebook reviews are important for local businesses since many people use Facebook to search for businesses near them. You have the option of asking for reviews in a Facebook post or using a chatbot in Facebook Messenger to ask. 

Keep in mind that you’ll still need to be careful about linking out to your Yelp pages from social media. You may link directly to your Google page. 

If you decide to use a chatbot, you may want to consider setting up a survey directly within the chatbot if you want to collect reviews to post on your site. Otherwise, you can simply ask people to leave a review elsewhere. 

One final note about reviews. While it might sound odd, customers are more likely to trust businesses that have some negative reviews. It’s not realistic for any company to get 5-star reviews across the board. That said, you should respond to negative reviews and do your best to make the customers who leave them happy. 

 

Other articles in this issue;

10 Practical Local Marketing Ideas You Can Deploy Right Now
Facebook Ad Objectives… Explained
Marketing Hacks (That Make Your Life Easier)

Marketing Automation Reputation Marketing

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06.05.2022

How to Deal with Negative Comments on Social Media Like a Pro

Social media has undoubtedly become a powerful communication and marketing tool. Not only does it allow businesses to connect with their customers on a more personal level, but it also gives customers a voice to share their thoughts and experiences about a company or product.  While this two-way communication channel is beneficial for businesses, it can also be challenging. Negative comments are bound to happen, and when they do, you should handle them in a way that won’t damage your brand or reputation. Let’s discuss how to deal with negative comments on social media like a pro. Make Sure You Respond Although dealing with negative comments can be difficult, it’s important to remember that ignoring them is not an option. When customers take the time to reach out to you with a complaint or concern, they expect (and deserve) a response. Not only will a reply show the customer that you care about their experience, but it also shows others that you’re willing to listen to feedback and address any issues. Of course, it’s not always possible to respond to every negative comment. But if a comment is public and could potentially damage your reputation, take the time to craft a thoughtful response. Handle Issues Promptly In addition to responding to negative comments, quickly take care of the issue that caused the comment in the first place. This may involve refunding their purchase, exchanging an item, or simply apologizing for any inconvenience they may have experienced. Whatever the matter may be, it’s important to take care of it promptly and efficiently. Customers appreciate it when companies own up to their mistakes and try to correct them. If you take too long, customers may think you don’t care about their issue or that you’re sweeping it under the rug. Delaying will only damage your reputation further, so it’s crucial to nip the problem in the bud as soon as possible. Be Professional Although it may be tempting to lash out, remember that what you say can be used against you. Therefore, always err on the side of caution and keep your responses professional. This doesn’t mean that you can’t defend yourself or your business – but you should do so in a respectful way that doesn’t make the situation worse. Try saying things like: “We’re sorry to hear that you had a negative experience. We appreciate your feedback and would like to make this right with you.” “Thank you for bringing this to our attention. We take these issues seriously and would like to look into this further. Please DM us your contact information and order number so we can investigate.” Taking the Conversation Offline In some cases, it may be best to take the conversation offline. This is usually the case when a customer is angry or upset or if the situation could escalate if only addressed publicly.  When you take the conversation offline, you’ll have a chance to diffuse the situation without worrying about making it worse. You can reply to the comment publicly and let the customer know that you’d like to discuss their concerns further in a private message or over the phone.  This shows that you’re willing to listen and help resolve the issue in a way that is considerate of their privacy. Address the Issue Directly When responding to a negative comment, address the issue directly. A straightforward response shows the customer (and anyone else reading) that you take their concerns seriously and are willing to resolve the problem. For example, if a customer is unhappy with your product, you might say something like: “Thank you for your feedback. We’re sorry to hear that you’re disappointed with our product. Can you please provide more information about what you didn’t like? We’d like to pass your feedback along to our team and see if there’s anything we can do to improve the product.” This response shows that you care about the customer’s experience and want to help resolve the issue. It also gives you an opportunity to learn more about what the customer didn’t like so that you can make improvements in the future. Don’t Be Afraid to Apologize  In some cases, the best way to deal with a negative comment is to simply apologize. An apology shows the customer that you understand their frustration and want to make things right. Of course, you shouldn’t apologize for something that wasn’t your fault. But if there was a mistake on your part, or if the customer had a valid complaint, an apology would go a long way in diffusing the situation. Some people just want to feel like they’re heard and that their concerns are taken seriously. In these cases, a simple apology may be enough to resolve the issue. Use Positive Language It’s essential to use positive language when responding to negative comments. However, this doesn’t mean that you should ignore the problem or act like everything is fine. Instead, focus on finding a resolution rather than dwelling on the negative. For example, instead of saying, “We’re sorry that you had a bad experience,” you could say, “Thank you for bringing this to our attention. We want to do everything we can to ensure your next experience is better.” This response shows that you’re committed to resolving the issue while also setting a positive tone for the rest of the conversation. Don’t Scrub Your Social Media Page of Negative Comments While it’s tempting to delete negative comments or hide them from your feed, this is usually a bad idea. Not only does it make you look deceitful, but it also makes it seem like you don’t care about your customers’ concerns. It’s okay to delete comments that are abusive or that don’t add anything to the conversation. But in most cases, it’s best to leave the comment up and respond directly. These comments show that you’re willing to listen to feedback, even if it’s negative. Use Negative Comments to Improve Your Business Finally, it’s important to remember that negative comments can actually be a good thing. They provide you with an opportunity to improve your products or services and show your customers that you care about their experience. As a business owner, you should always look for ways to improve. So, if you’re getting a lot of negative feedback about a certain aspect of your business, use it as a chance to make positive changes.  So next time you get a negative comment on social media, don’t panic. Instead, just follow these tips, and you’ll be able to handle it like a pro.

06.03.2022

Why Your Business Needs a Content Calendar 

Social media can sometimes feel like a shot in the dark for local business owners - believe us, we know. Although content marketing sometimes feels overwhelming, it is one of the most accessible tools for local businesses to promote products and services to an online audience.   Nowadays, people are more likely than ever before to find your business through social media channels. So, before they even see your website, they’re experiencing your brand on social media. Think of your content marketing as a virtual storefront for your business, giving your customers an online experience of your local storefront. But in addition to running a business, the upkeep of a virtual storefront can be just as exhausting. The time, resources, mental willpower, to do content marketing can take up a big portion of your day, every day. But wait…  There is a solution!  Developing a content calendar to implement your content strategy will completely revolutionize your approach to online marketing.  What is a Content Calendar? Your content includes anything from images, videos, stories, emails, blogs, and ads that you share online to build your virtual storefront. A content calendar takes all these essential elements of your engagement and transforms them into a calendar that tells you what to share, when to share it and where you will share it for your business.  A typical content calendar will assess a two to six-month overview of your content and develop a strategic implementation of the content to make your life easier. A content calendar will become a central tool in your marketing tool kit when it's done right.  Attracting customers is essential to successfully operating any local business, whether you run a restaurant, pet shop, or novelty comic bookstore. A content calendar can revolutionize your content marketing, saving you time, effort, money, and willpower.  Now, a content calendar may sound like a lot of time and effort that you don’t have to invest at this moment. But it actually makes creating content more straightforward while increasing the effectiveness of your outreach. Why should every local business be using a content calendar? There are, of course, many benefits to local businesses creating and using content plans, so let’s find out more. 1. Square Up Your Marketing Keeping track of your marketing strategy can be exhausting on top of your day-to-day job. Emails, blogs, social media posts, and more must be cohesive to achieve positive results for your business. Creating an entire overview with a content calendar means a few things for your business. A. Content that is more consistent in quality and easier to produce. B. It is simpler to develop content that overlaps, saving you time and guesswork on effective strategies.  Struggling to brainstorm ideas? Use SEMrush to spy on your competitors. The tool offers a wealth of other content-generating ideas, but sometimes it's easiest to garner inspiration from other businesses in your niche.  Of course, don’t go and steal their content word for word. But when you’re struggling for ideas on ways you can engage the same audience there’s nothing wrong with using the same strategies if they work.  2. Get Organized and Save time Set aside one to two days to plan your content marketing content in bulk for the next 2-6 months. Once it’s planned out, the rest of the time you just have to make sure you’re following the same strategy making tweaks here & there when needed.  A content calendar gives you a better perspective on the overall strategy you have for your business and helps you implement it with an organized approach.  3. Automate Everything With content creation out of the way, you can use any automation tool to schedule when your social media should be posted and where it should be posted. Automation is a saving grace for a local business, which can’t happen when you're trying to film a random reel every day to post at the last minute.  With a good content calendar that has thought out every detail beforehand, it is so much easier to consistently post good content because the thinking is already done for you. In a small business, you’re likely acting as the HR manager, the face of the business, the IT guy, and the marketing guru every single day. Having one less job to do on a daily basis is a massive plus in making a local business thrive.  There are a number of automation tools. Hootsuite is one of these useful marketing tools that can automate across several platforms. And it also comes with a built-in monitoring feature that enables you to monitor stats across platforms. 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Information and numbers remove the guesswork from content marketing and social media while you see results in your business.  What Does A Content Calendar Include? Now that you know the what, let’s jump into the how of creating a content calendar. Here’s a general guideline for figuring out what works the best for your business.  First things first, give your content a once over and audit everything. You can see your audience, what campaigns and posts are your best performers, and where there are gaps in your content strategy.  Your next step is to define goals from the information you gathered. Do you want to produce new leads? Direct readers to your website? Grow your number of Facebook followers? Setting out with a goal to work backward from will help you brainstorm better content more efficiently and quickly.  Next, you are going to create a template for your content calendar. Google Sheets is a free and straightforward tool to use. You’re going to decide on blog posts, social media platforms, and other forms of engagement that work well for your local business. Don’t like the idea of using Google Sheets? HubSpot offers a free downloadable template for excel that will make planning your content planner smooth and breezy. Trello is a content planning platform that offers a free option to help you content plan like the boss you are. It can be easier to develop a content calendar for one to two months to work out any bugs and keep on improving. With the important dates penciled in, fill in the gaps with a mixture of content that creates consistency for your small business.  Feeling a bit stretched thin to fill in all the gaps? Schedule in evergreen and prior content that is still relevant to your business. Unleash your creativity and invest some time into building your virtual storefront.  Facebook’s (now Meta) resources section has free and accessible resources that lay out all the aspects of planning and setting up a great content calendar in spectacular details. Go check it out! By utilizing some of the strategies and resources mentioned in this article you will save time, money, and effort by developing a content calendar that works for your local business. This will be a game-changer for local business owners who are doing content marketing in-house.   So, what are you waiting for? Instead of just shooting from the hip each week on social media - It's time to implement a content calendar to ensure you’re reaching and engaging with as much of your audience as you can.

06.03.2022

7 Ways to Expand Your Business with Content Marketing 

In 2022, content will continue being king. But what does this mean for your small business? It means you haven’t added content marketing in your marketing mix yet, you need to start implementing smart content marketing strategies to stay competitive.  Content marketing is one of the most effective ways to reach new customers and grow your business. In this article we will discuss seven ways to use content marketing to expand your business in the coming year as well as give you actionable tips so that you can get started right away! 1. Start Testing Your Website Content To ensure that your website is converting as well as possible, you need to start A/B testing your website content. This strategy will help you to determine what content is working and what needs to be improved. A/B testing compares two parts of content to see which one performs better. To do this, you will need to create two separate versions of your content and then track the results. You can test several factors, including the headline, the call-to-action, and the images. By testing different elements, you can determine what works best for your business and your customers. If you’re not sure how to start A/B testing, there are a number of resources available online. Check out this guide from HubSpot for more information. 2. Show Your Face Customers want to know that there are real people behind the business. One of the best ways to show customers you’re a real person is to use video. However, if you’re not using video yet, you may be falling behind the curve. In fact, 86% of businesses are already using videos for marketing. Video is a great way to involve your customers and make a human connection. You can use video to introduce your business and your team, give tours of your facilities, or even just answer customer questions. If you’re uncomfortable on camera, you can also use video to showcase your products or services. This is a great way to give clients a behind-the-scenes look at your business. There are many ways that you can use video to market your business. For example, you can post videos on social media, your website, or even YouTube. 3. Put Customer Testimonials to Work Customer testimonials are a highly effective marketing practice. When potential customers see that other people have had success with your product or service, they’re more likely to try it themselves. This is called social proof, and you can never had too much of it.  If you don’t already have customer testimonials, now is the time to start collecting them. You can include testimonials on your website, email marketing campaigns, or social media. When you’re asking for testimonials, be sure to ask specific questions that give you the information you need. For example, you might want to ask customers how your product or service has helped them, their favorite features, or what they would tell their friends about your business. By collecting and sharing customer testimonials, you can increase your sales and grow your business. 4. Get Personal In 2022, customers will be looking for more personalization in their content. They don’t want to feel like they’re just another number – they want to feel like you understand them and their needs. One way to personalize your content is to segment your audience and create distinctive pieces of content for different groups of people. For example, you might create one piece of content for first-time visitors to your website and another for returning customers. You can also use personalization to customize the user experience on your website. This might include displaying different content based on the user’s location or providing recommendations based on their past interactions with your site. By personalizing your content, you can connect with your customers and build loyalty. 5. Create Interactive Content Interactive content engages your audience and gets them involved in your content. Interactive content includes quizzes, surveys, polls, and calculators. Interactive content will get people talking about your brand. It’s also a great way to collect data about your customers. If you’re not sure where to begin with interactive content, consider your target audience. What type of content would your buyers be interested in? What would help them decide on your product or service? You can increase engagement and get people talking about your brand by creating interactive content. 6. Use Visuals  In 2022, visuals will be more critical than ever. People are bombarded with content every day, and they’re always looking for ways to consume it more quickly. One way to make your content more enticing is to use infographics. Infographics are a great way to present data in an easy-to-understand format. They’re also shareable, which can help increase your reach. Using visuals on social media is also a great way to stand out. People are more likely to stop scrolling and take notice of an image or video than they are to read a block of text.  Canva is an excellent resource for creating visuals. They have a library of free templates that you can use to create infographics, social media posts, and more. 7. Focus on Local SEO SEO is more vital than ever for small businesses. In 2022, small businesses will need to focus on SEO to be visible online. Here are some things you can do to improve your SEO: Find relevant, local keywords and create content around them Optimize your website for mobile, as well as voice search Take part in and write about local events and activities Build backlinks to your website from authority websites like your local chamber of commerce, and local directories If you’re a total beginner when it comes to SEO, check out this video below by SEMRush for more information.  Conclusion Content marketing is a powerful tool that you can use to expand your small business’s visibility online. By following the content marketing tips above, you can start implementing content marketing strategies that will help you to reach new customers and grow your business.

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