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4 Minutes Read

5 Businesses Using AI to Get Ahead of the Curve

Businesses using AI by Adodo Consultancy

Artificial intelligence has come leaps and bounds from a far-away pipe dream to a staple in millions of small-to-medium businesses across the globe, with large-scale international companies not going a day without it. As small business owners, AI may still seem like that distant possibility - but now, more than ever - it’s affordable, accessible, and necessary for small businesses to inject into their operations. 

In today’s market, you don’t need a sufficient knowledge on artificial intelligence to realize the savings and growth potential of using AI for your business. And the worst mistake? Believing that AI is no more than just a few chatbots installed on a company’s website, or a few auto-generated images to upload to your Facebook page. AI is skyrocketing business growth, and it’s best not to get left behind.  

So how are the small businesses of today leveraging AI in clever, intuitive ways? Let’s dive in.  

Identify gaps in the market for new products (Dialog) 

Small Marketing firm Dialog, founded by Mark Thompson, are using AI data collection tools from Tensor Flow (an AI software library) to gather data on hot products in their clients’s markets and collecting all of the conversations across the internet taking place about those products. This helps Dialog identify opportunities for their clients to innovate on their product lines, using Tensor Flow’s AI data harvesting tool to beat out the competition.  

The tools are free, so Mark had no problem introducing this solution to his team and serving his clients with it.  

Brands & companies in the coming decade will be able to seamlessly develop and launch products that truly resonate with their audience, because mass data collection takes the guesswork away from ‘what the customer wants’. Dialog are using these tools to serve their own marketing clients but consider what help this would be to large-scale commerce brands like Nike or Gucci. 

Get help writing fantastic content (WPBeginner) 

Syed Balkhi, founder of small online education business WPBeginner, has begun exploring artificial intelligence as a means of churning out high-quality, high-value content for his company website without the hassle of hiring external writers, editors and copywriters.  

AI-generated copy has hardly reached terminal velocity yet: for most solutions available in this space, the tools can often result in hilariously poor and robotic outcomes, rendering the content near useless. But Syed’s team don’t use it for raw, unedited and perfect copy.  

‘While it’s not at a stage where you can just plug in keywords and get a fully useful article, it has reached a point where it can assist your current writing efforts in powerful ways’ he told FastCompany in July. If your business lives & breathes online content in written form, it’s time to consider AI-generated copywriting software - just be aware of the current quality of the work (which is constantly improving!) 

Take strain away from your team with Customer Support AI (OneIMS) 

If your small business thrives on powerful and meaningful customer support, you should explore the possibility of implementing customer support AI into your operation. Particularly if you’re dealing with a large sum of clients or a product that requires a great deal of hand-holding (advertising campaigns, intricate software, marketing) it’s essential you make efforts to alleviate the stress on your support team, which may be just one person or a handful.  

The mindset-shift small businesses need to make regarding their support is that not all customer touches, Q&A’s or queries need to be answered by a human. OneIMS, led by Solomon Thimothy, uses AI-generated responses to customer support questions to reduce the workload of their teams, so they can focus on the product, the queries that do require a human touch, and growth.  

Larger Businesses leveraging AI to Stomp Out Competition 

Facebook 

This platform is a minefield for misinformation, scaremongering falsities and fake news. The team at Facebook know this well, and use artificial intelligence in the form of DeepText, a text understanding engine, to understand and interpret the content and emotional sentiment of the millions of status updates and posts that Facebook users submit every day.  

Further and perhaps more creepily, DeepFace allows the team to automatically identify you in a photo that is shared on their platform. The company also uses artificial intelligence to automatically catch and remove images that are posted on its site of an explicit or vengeful nature.  

Alibaba 

Chinese company Alibaba is the world's largest e-commerce platform that sells more than Amazon and eBay combined. Artificial intelligence is crucial to the company’s daily operations, and uses similar technology as Dialog to predict what products customers want now, and will want in the near future.  

With natural language processing, the company automatically generates product descriptions for the site, so they don’t have to worry about hiring writers. On a more futuristic, worldwide scale - Alibaba uses artificial intelligence in its City Brain project to create ‘smart cities’. The smart cities use AI algorithms to help reduce traffic jams by monitoring every vehicle in the city. Further than that, Alibaba is even helping farmers monitor their crops to improve yield, cut costs, and provide their own customers with better produce. 

Artificial intelligence supports businesses, both small and large, by helping reduce manual work and enhancing productivity, on top of keeping labor costs down and production up.  

Ultimately, it is becoming increasingly necessary for small businesses to, at the very least, consider researching how AI can help them grow their business. From a small firm like Dialog to a commerce giant like Alibaba, the companies that are staying ahead of the curve are leveraging this fascinating new tech for rocket-ship growth. 


Would you like to know how we can help you benefit from AI technology? Schedule a discovery call below.

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Social media can sometimes feel like a shot in the dark for local business owners - believe us, we know. Although content marketing sometimes feels overwhelming, it is one of the most accessible tools for local businesses to promote products and services to an online audience.   Nowadays, people are more likely than ever before to find your business through social media channels. So, before they even see your website, they’re experiencing your brand on social media. Think of your content marketing as a virtual storefront for your business, giving your customers an online experience of your local storefront. But in addition to running a business, the upkeep of a virtual storefront can be just as exhausting. The time, resources, mental willpower, to do content marketing can take up a big portion of your day, every day. But wait…  There is a solution!  Developing a content calendar to implement your content strategy will completely revolutionize your approach to online marketing.  What is a Content Calendar? Your content includes anything from images, videos, stories, emails, blogs, and ads that you share online to build your virtual storefront. A content calendar takes all these essential elements of your engagement and transforms them into a calendar that tells you what to share, when to share it and where you will share it for your business.  A typical content calendar will assess a two to six-month overview of your content and develop a strategic implementation of the content to make your life easier. A content calendar will become a central tool in your marketing tool kit when it's done right.  Attracting customers is essential to successfully operating any local business, whether you run a restaurant, pet shop, or novelty comic bookstore. A content calendar can revolutionize your content marketing, saving you time, effort, money, and willpower.  Now, a content calendar may sound like a lot of time and effort that you don’t have to invest at this moment. But it actually makes creating content more straightforward while increasing the effectiveness of your outreach. Why should every local business be using a content calendar? There are, of course, many benefits to local businesses creating and using content plans, so let’s find out more. 1. Square Up Your Marketing Keeping track of your marketing strategy can be exhausting on top of your day-to-day job. Emails, blogs, social media posts, and more must be cohesive to achieve positive results for your business. Creating an entire overview with a content calendar means a few things for your business. A. Content that is more consistent in quality and easier to produce. B. It is simpler to develop content that overlaps, saving you time and guesswork on effective strategies.  Struggling to brainstorm ideas? Use SEMrush to spy on your competitors. The tool offers a wealth of other content-generating ideas, but sometimes it's easiest to garner inspiration from other businesses in your niche.  Of course, don’t go and steal their content word for word. But when you’re struggling for ideas on ways you can engage the same audience there’s nothing wrong with using the same strategies if they work.  2. Get Organized and Save time Set aside one to two days to plan your content marketing content in bulk for the next 2-6 months. Once it’s planned out, the rest of the time you just have to make sure you’re following the same strategy making tweaks here & there when needed.  A content calendar gives you a better perspective on the overall strategy you have for your business and helps you implement it with an organized approach.  3. Automate Everything With content creation out of the way, you can use any automation tool to schedule when your social media should be posted and where it should be posted. Automation is a saving grace for a local business, which can’t happen when you're trying to film a random reel every day to post at the last minute.  With a good content calendar that has thought out every detail beforehand, it is so much easier to consistently post good content because the thinking is already done for you. In a small business, you’re likely acting as the HR manager, the face of the business, the IT guy, and the marketing guru every single day. Having one less job to do on a daily basis is a massive plus in making a local business thrive.  There are a number of automation tools. Hootsuite is one of these useful marketing tools that can automate across several platforms. And it also comes with a built-in monitoring feature that enables you to monitor stats across platforms. Social Pilot, ContentStudio and BuzzSumo are other great tools to consider using to automate your content planner. 4. Stay Consistent  You could be posting the most engaging and wow-worthy social media posts and content. But posting irregularly with great content lacks the impact your online marketing needs to be effective. Content marketing is most impactful when there is reliable engagement from a local business’s audience. Irregular posts create an out-of-sight, out-of-mind feeling for your audience, which ultimately crashes the effectiveness of content, even if it is good. A content calendar can change this. 5. Track the Data While it may not always be the first priority, using a content calendar allows you to easily track your data. Content should continuously improve on itself, and when you can clearly see what resonates with your audience, you can easily make tweaks to your strategy. Information and numbers remove the guesswork from content marketing and social media while you see results in your business.  What Does A Content Calendar Include? Now that you know the what, let’s jump into the how of creating a content calendar. Here’s a general guideline for figuring out what works the best for your business.  First things first, give your content a once over and audit everything. You can see your audience, what campaigns and posts are your best performers, and where there are gaps in your content strategy.  Your next step is to define goals from the information you gathered. Do you want to produce new leads? Direct readers to your website? Grow your number of Facebook followers? Setting out with a goal to work backward from will help you brainstorm better content more efficiently and quickly.  Next, you are going to create a template for your content calendar. Google Sheets is a free and straightforward tool to use. You’re going to decide on blog posts, social media platforms, and other forms of engagement that work well for your local business. Don’t like the idea of using Google Sheets? HubSpot offers a free downloadable template for excel that will make planning your content planner smooth and breezy. Trello is a content planning platform that offers a free option to help you content plan like the boss you are. It can be easier to develop a content calendar for one to two months to work out any bugs and keep on improving. With the important dates penciled in, fill in the gaps with a mixture of content that creates consistency for your small business.  Feeling a bit stretched thin to fill in all the gaps? Schedule in evergreen and prior content that is still relevant to your business. Unleash your creativity and invest some time into building your virtual storefront.  Facebook’s (now Meta) resources section has free and accessible resources that lay out all the aspects of planning and setting up a great content calendar in spectacular details. Go check it out! By utilizing some of the strategies and resources mentioned in this article you will save time, money, and effort by developing a content calendar that works for your local business. This will be a game-changer for local business owners who are doing content marketing in-house.   So, what are you waiting for? Instead of just shooting from the hip each week on social media - It's time to implement a content calendar to ensure you’re reaching and engaging with as much of your audience as you can.

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